The Garden Centre is now open from;
9 am - 5 pm Mon - Sat
10 am - 4 pm Sundays

The Restaurant is now open daily;
10 am - 3 pm

In line with government guidelines and for the safety of our customers and staff, the way you shop at Baytree has changed. We have adopted new routes through the centre and this guide should help you plan your journey.
Please be assured we have done our upmost to make your shopping experience at Baytree as safe and enjoable as possible. However, we need your help to make it the same for every one

Please be patient, be polite, be understanding and be alert, so those around you can enjoy shopping safely.

Shopping at Baytree during lockdown easement.
revised August 27th 2020

When parking try not to park next to another vehicle, if you have to please ensure the area around your car is free from other customers and staff before exiting your vehicle. Naturally we ask you to use the same courtesy when returning to your car.

We will limit the number of people coming into the Garden Centre to ensure safe distancing can be observed easily by customers and staff. Please consider that you may be asked to queue outside. We will all have to be patient and considerate.

Hand sanitisers are placed around the centre for customers and staff to use, as well as extra cleaning products to wipe down your trolley or basket. Please use them.

We must insist you wear a face mask and please wear it correctly, covering the mouth and nose.

We are now operating a one way system around the centre with one entrance and one exit, please use the map in this leaflet to navigate the centre, or just ask a member of staff if you are unsure.

Our toilets are all now open.

Our Restaurant is now open daily. We are offering a combination of our previous Restaurant and Coffee Shop menus in the main restaurant building, (View Menu). We have installed marquees for those preferring to dine outside. The Restaurant is open from 10am - 3pm. Please click here for more details.

Please do not shop against the flow, there will be opportunities to loop back to areas you wish to reshop, or ask a member of staff, we’ll fetch anything you’ve missed and bring it to you. And of course, you can always come again!

We are delighted to say that dogs are now allowed back into our garden centre. We have excluded dogs since reopening after lockdown on guidance from our trade standards organisation as dogs (and other animals) are deemed to increase the risk of compromising social distancing recommendations. However as the lockdown eases more and more we feel it is time to allow our four legged friends back in. All we ask is that owners please be in control of your dogs and politely ask, should they have a little accident, it is your responsibility to clean it up. Dogs are now permitted throughout the garden centre but only in the outside seating area of the restaurant (not indoors). Please keep them on a lead and discourage other people from approaching your dog and therefore you.

We have installed protective screens at our checkouts. We ask that you follow the instructions offered to you at the till to maintain safe and easy flow through this process.
If possible, use card or contactless payments.

Above all we ask that our customers respect to social distancing measures put in place by the government to protect us all and to ease the pressure on the NHS. We are delighted to be able to reopen but do not wish to jeopardise the health or well being of any of our customers or staff.

Thank you and Stay Safe

Your new journey through Baytree...

Download this map.    Download the full leaflet.

The Main Garden Line

Is the main Route from entrance to exit and provides access to all other areas except the Pet Department and the Franchise Shops at the southern end of the centre. This route comprises of Giftware, Solar Lighting, Garden Sundries, Chemicals & Fertilisers, Lawncare, Watering, Bedding Plants, Vegetable Plants, Garden Furniture and Barbecues, Houseplants, Seeds and Clothing. Please be aware that customers may join this route from other areas, please be respectful and allow these customers safe social distance as they rejoin the main route.

The Landscape Line
Can be accessed from opposite the Lawncare section on the Main Garden Line. This area contains Garden Statues, Water Features, Outdoor Benches and Gazebos, Chimineas, Slabs, Aggregates and Trellis and Fencing products. This route feeds back into the Main Garden Line in the Giftware section where a till is located to pay for any products purchased in this area. Products too bulky for a trolley will be taken to the collection point where you can pick them once you have completed your journey through the rest of the centre. Please be respectful and allow other customers safe social distance as you rejoin the main route.

The Plant Line
 Is accessible by turning right from anywhere along the tunnel outside the Houseplant Department. This area contains the bulk of our shrubs, herbaceous perennials, herbs, vegetable plants, alpines, trees and many other ornamental plants. It is also where you’ll find our extensive range of Pots. This area contains some narrow walkways; please be courteous and patient here and do not enter the narrow aisles unless they are free. You should rejoin the Main Garden Line under the large section of the A frame located at the end of the tunnel. This will lead you into the building where the checkouts and exits are located.

The Fruit Line
By definition this area contains all our fruit stock, trees and bushes, as well as roses and a few other ornamental plants. Access by turning left from anywhere along the tunnel outside the Houseplant Department and rejoin under the same tunnel to take you back to the Main Garden Line.

The Pet Department.
Is only accessible from the dedicated Pet Entrance located next to the Main Exit. The Garden Centre is not accessible from the Pet Department.

The South Park.
Some of these outlets may not yet be open due to restrictions on the nature of their business, please check before you travel.
This area contains the following retail Franchises. The Antique Centre, The Arts and Crafts Centre, Hidden Beauty and the Hair Pavilion. It is accessible from the South Car Park; turn left at the mini roundabout when exiting Baytree, the South Car Park is located around 100m on the left. The Garden Centre is not accessible from this area.

Doodles, The Record Shop, The Owl Centre and The Mower Centre are all accessible from the Garden Centre - Follow the Main Garden Line to the Landscape Line.

The Checkouts.
Are now located by the exit next to the Pet Department, on arrival you will join one queue for three tills and be called in turn to the next available till. While waiting we request you remain two metres from others by adhering to the spacing marked out on the floor. It would also be helpful if you sort the products in your trolley so that all barcodes are showing so they can be easily scanned at the till. At the till place your trolley by the gap in the counter and then step back to allow our cashiers to scan the goods. If you require compost you pay for it at this point before collecting it from the collection point which is located just beyond the Main Entrance. Please consider that communication can sometimes be difficult from behind the Perspex screen as it deflects sound as well as airborne particles.

Dining at The Baytree Restaurant

We have introduced new procedures and a new way to dine at the Baytree in order to maximise the safety of our customers and staff during the covid-19 pandemic.

We will be open from 10am to 3pm daily.  We are now offering a slightly smaller menu due to social distancing measures in the kitchen and food preparation areas.

If you feel unwell or are exhibiting covid-19 symptoms please do not visit us. When arriving at the Restaurant you will be asked to supply your contact details before you enter (only your name and phone number) this is a government protocol and is part of the contact trace scheme. Should you exhibit symptoms of Corona Virus or test positive within 5 days of dining with us we request you contact us to inform us. Your details will be stored for 21 days and then destroyed.

Our Maitre D will then allocate you a table. Our current maximum table size is six, please do not ask for a larger table then that. Our tables and chairs have been laid out to allow appropriate distance between diners and safe passages for customers and staff to operate in between. Please do not move chairs or tables as this may compromise your safety and the safety of those around you. Those using the outside patio area should use the appropriate signed entrance and exits to avoid crossing paths with other diners and staff.

Hand sanitising stations are situated at the entrance and around the restaurant. We encourage their use.

Please be aware that smoking and vaping is now prohibited throughout our entire restaurant including the patio area.

Once seated you can review menus at your table and don’t forget the specials board! When you are ready to order, we request that one person from the table go to the counter to order and pay for your food and drink. You will be issued a sanitised pager to take back to your table. There is a choice of normal cutlery or cutlery in sealed sanitised packets should you prefer.

Collect your drinks on your way back to your table and then your pager will alert you to go to the serving station when your and food is ready. If you need assistance with your food or drinks to your table please ask a member of staff.

If you require additional drinks or desserts during your meal please visit the order kiosk again.

There is a toilet available for customer use.

Please be aware of your social distancing whilst visiting us. We want everyone to enjoy dining with us but also want everyone to stay safe and well.

Thank you, stay safe.

View Menu