Please note that the Winter Wonderland is operated by an independent company; the contents of this page are correct at the time of publishing but may change at the operators discretion without prior notice.
Please use the Winter Wonderland Facebook page for up to date details and to contact them.

The UK’s number one Grotto, the most consistently recognised as the best in the country for over a decade. Baytree Winter Wonderland now boasts a staggering 26,000 square feet of undercover area. Since the late nineties, awards have been plentiful from all kinds of organisations. We have been compared by several arms of the press to the likes of Harrods, Selfridges and many other prestigeous stores, but there really is no comparison, we are constantly voted the best, whether it’s Channel 4 or the Sunday Papers, most recently the National Retail Awards gave Baytree Winter Wonderland the number one slot.

Singing Reindeer

Hard at work in the toy shop

Winding your way through hundreds of snow covered trees, onto Santa’s magic sleigh ride, into the heart of Winter Wonderland. Hop off the sleigh and amble through the lights, past the toy workshop and all Santa's helpers and friends. There are Polar Bears and Huskies, Seals and flying Santas, you can chat with the Yetis and the Christmas Goose, even join in with the singing reindeer! Everywhere you look something is happening, and there’s usually a surprise or two waiting for you, so keep your eyes peeled!

Santa's Reindeer arrive in early November from the North Pole for a good rest before the big night on Christmas Eve, so don’t forget to come and say hello. There are always carrots about so you can give your favourite a little bribe, to help them speed to your roof top on Christmas Eve....

Winter Wonderland Opening Times:

Santa arrives at 2pm on Sat.4th Nov.

Open every day from Nov 4th
Mon - Fri 11.00am - 5.00pm
Thursdays (Dec. only) 11.00am - 8.00pm
Saturday 9.00am - 5.00pm
Sunday 10.00am - 5.00pm
Open at 9.00am on Sundays in December

Christmas Eve we close at 4pm prompt.

Please note; to avoid disappointment please arrive in good time to allow yourself plenty of time to journey through the Winter Wonderland. Note: Weekends during late November and December can be exceptionally busy with queues up to 2 hours we strongly recommend arriving early or avoiding these days.

Late night Thursdays are a great time to visit, the night time atmosphere seems to add to the occasion and to date, these evenings have been relativly crowd free!

Group bookings by appointment (school parties etc.) 01406 372828 No pre booking for the general public is available

Winter Wonderland provides access for wheelchairs & pushchairs.

To see Santa, receive a present and a real tree is £9.50.
Accompanying adults and children £1.50
To enjoy Winter Wonderland, but not see Santa is just £1.50

A souvenir photograph of your visit to Santa is available to purchase when you exit the Grotto - prices start at £3.90